Shipping policy
SHIPPING POLICY
Order Processing
Orders are generally processed within 1–3 business days after payment and order details have been confirmed. Processing times may vary depending on product availability, order size, special configurations, and other requirements.
Most in-stock standard products are typically shipped promptly from our U.S. inventory. Estimated shipping and delivery times are not guaranteed.
Shipping Methods
KAVEX AIR ships products using parcel carriers, LTL freight carriers, truck freight, or other commercial transportation services depending on the size and weight of the shipment.
Large air compressors, air tanks, refrigerated air dryers, and other industrial equipment may require LTL freight delivery.
Freight Delivery & Unloading
Standard freight delivery does not include unloading, installation, rigging, moving equipment inside a building, or placement at the final operating location unless specifically stated in writing.
The customer is responsible for ensuring that the delivery location is accessible to the freight carrier and has appropriate equipment or arrangements for unloading.
Depending on the shipment, a forklift, loading dock, pallet jack, or liftgate service may be required.
If you do not have a loading dock or forklift, please contact KAVEX AIR before shipment so we can determine whether liftgate or other delivery services are available. Additional charges may apply.
Delivery Times
Delivery times shown on our website or provided by KAVEX AIR are estimates only. Actual transit times may vary depending on destination, carrier availability, weather, freight conditions, and other circumstances outside our reasonable control.
KAVEX AIR is not responsible for carrier delays or other delays outside our reasonable control.
Shipping Charges
Shipping and freight charges are calculated based on the product, weight, dimensions, destination, delivery requirements, and carrier rates.
Unless specifically stated otherwise, product prices do not include shipping, freight, unloading, installation, or rigging charges.
Inspecting Your Shipment
Please inspect all equipment and packaging carefully when your shipment arrives.
If there is visible damage, please note the damage on the carrier's delivery receipt before signing whenever reasonably possible. We also recommend taking photographs of the packaging and equipment.
If your shipment is damaged, incomplete, or incorrect, please contact KAVEX AIR as soon as possible and retain all packaging and delivery documentation.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address and contact information.
Additional carrier charges resulting from an incorrect address, failed delivery, redelivery, address correction, limited-access location, or other customer-requested delivery services may be the customer's responsibility.
Special-Order and Customized Equipment
Special-order, customized, special-voltage, or specially configured equipment may require additional production and processing time. Estimated lead times will be provided when available.
International Shipping
International shipping availability varies by destination and product. Customers are responsible for applicable customs duties, import taxes, brokerage fees, and other destination-country charges unless otherwise agreed in writing.
Contact Us
For questions about shipping, freight delivery, or delivery requirements, please contact:
KAVEX AIR
Operated by KAPA COMPRESSOR CORP
4003 Greenbriar Dr
Stafford, TX 77477
United States
Email: info@kapausa.com
Phone: +1-956-269-9999