Refund policy
30-Day Return & Refund Policy
We want you to be satisfied with your purchase. KAVEX AIR offers a 30-day return policy on eligible standard-stock products. You may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, the product must be unused, uninstalled, not connected to electrical power, undamaged, and in its original condition and packaging. All accessories, manuals, components, and documentation originally supplied with the product must be included.
Proof of purchase is required for all returns.
Return Authorization Required
Before returning any product, you must contact KAVEX AIR and receive return authorization and return instructions. Products returned without prior authorization may not be accepted.
To request a return, please contact us at:
KAVEX AIR
Email: info@kapausa.com
Non-Returnable Products
The following products are generally not eligible for return:
• Products that have been installed, operated, connected to electrical power, or used
• Products damaged after delivery due to improper handling, installation, operation, or storage
• Customized or special-order products
• Products manufactured or modified to customer specifications
• Special-voltage or special-configuration equipment that is not part of our standard inventory
• Products missing original components, accessories, or packaging
Return Shipping
For returns resulting from customer preference, ordering the wrong model, incorrect voltage selection, incorrect sizing, or other reasons not caused by KAVEX AIR, the customer is responsible for return shipping and freight costs.
Because air compressors and related industrial equipment may require LTL freight transportation, customers must follow the return shipping instructions provided by KAVEX AIR. Unauthorized freight shipments may be refused.
Original shipping and freight charges are non-refundable unless the return is due to an error by KAVEX AIR or an eligible defective or damaged product.
Damaged or Incorrect Products
Please inspect your shipment upon delivery. If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
For freight deliveries, please inspect the shipment before signing the delivery receipt whenever possible. Visible shipping damage should be noted on the carrier's delivery receipt.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.
Shipping, freight, handling, installation, and other service charges are generally non-refundable unless otherwise required by law or agreed to by KAVEX AIR.
Warranty Claims
Product defects or equipment failures occurring after installation or use may be handled under the applicable product warranty rather than this return policy. Please contact KAVEX AIR for technical support and warranty assistance.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already shipped may be subject to the return conditions and freight charges described above.
Customized, special-order, or specially configured equipment may not be cancelable once production or order processing has begun.
Contact Us
If you have questions about returns, refunds, damaged shipments, or warranty service, please contact:
KAVEX AIR
Email: info@kapausa.com